Returns Policy

At Tomato Clocks, we take pride in the handcrafted nature of our productivity timers. Please read our returns policy carefully before making a purchase.

1. No Change of Mind Returns 11

Due to the bespoke nature and limited production runs of our hardware, we do not offer refunds, exchanges, or store credit for change-of-mind purchases. This includes, but is not limited to:

• Deciding the product is no longer needed.
• Misinterpreting the aesthetic or "analog" nature of the device (as described in our FAQs).

We encourage you to review all product photos and specifications thoroughly before completing your order.

2. Australian Consumer Law (Faulty Goods)

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

For minor failures, we reserve the right to repair the item within a reasonable timeframe instead of offering a refund.

3. Handcraftedness

Please note that our timers utilize genuine analog components. Slight variations in your product are considered part of the unique character of the device and are not classified as manufacturing faults.

4. How to Lodge a Warranty Claim

If you believe your timer has a genuine manufacturing fault, please contact us at contact@tomatoclocks.com within 7 days of delivery.

1. Include your Order Number.
2. Provide clear photos or a short video showing the functional defect.
3. Once we verify the fault, we will provide instructions for returning the unit. We will cover the return shipping costs for items confirmed to be faulty.

5. Assessment & Processing

Once received, your unit will be inspected by our technician.

• If a major fault is confirmed, you may choose between a full refund to your original payment method or a replacement unit (subject to stock availability).
• If no fault is found, or if the damage is found to be caused by misuse (e.g., water damage or drops), the item will be returned to you at your expense.